Refund Policy

Period for requesting a refund

Customers can request a refund within 30 days of receiving the goods. After this period, refunds can no longer be issued.

Amount of refund

Rückerstattungen können entweder vollständig oder teilweise erfolgen, abhängig von den spezifischen Bedingungen der Rückgabe. Im Allgemeinen erhalten Kunden eine vollständige Rückerstattung, wenn die Ware unbenutzt und in einwandfreiem Zustand zurückgesendet wird. Teilweise Rückerstattungen werden gewährt, wenn die Ware gebraucht oder beschädigt zurückgegeben wird.

Conditions for a refund

A refund will be granted under the following conditions:

Dissatisfaction with the product: If the customer is not satisfied with the product for any reason, he can return it within the return period.
Damaged or faulty goods: If the goods are damaged or faulty upon receipt, a full refund will be given. Please contact our customer service to report the problem and arrange the return.
Incorrect delivery: If the customer has received the wrong item, a full refund will be given or the correct product will be shipped.

Refund procedure

To request a refund, please follow these steps:

Contact us: Contact our customer service and provide your order number and the reason for the return.
Returning the goods: Send the goods back to the return address provided. Make sure that the goods are securely packaged to avoid damage during transport.
Inspection: After receipt of the returned goods, they will be inspected by our team.
Refund: If the return is approved, the refund will be processed to the original method of payment. This may take up to 10 business days.

Further information

Shipping costs for returns: The shipping costs for returns are borne by the customer, unless the return is due to an error on our part (e.g. damaged, faulty or incorrectly delivered goods).
Non-refundable items: Some items are not eligible for refund. These include personalized products and opened consumable items. For a full list of non-refundable items, please visit our website.

For any further questions or concerns regarding our refund policy, please contact our customer service. We are here to assist you and ensure you have a satisfactory shopping experience.